Terms and Conditions -Delivery & Return Information
Terms & Conditions
We have made every effort to display as accurately as possible the colours of our products that appear on the website. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Prices include VAT but exclude delivery costs, which will be added to the total amount due at the checkout page. Goods are subject to availability.
Will you be restocking sold out items?
We work on a slow-fashion model using only sustainable fibres, which means that each of our styles are in development for 9-12 months. As we’re committed to being a sustainable fashion brand, re-cuts are not part of our business model. After launching a collection sometimes, we receive returns and if they pass our quality checks those treasures will be put back online. So, signing up to our mailing list to be the first to find out when new collections arrive, and regularly checking back in with us is the best solution so you don’t miss out.
Can I change or cancel my order?
Once your order has been placed, we are unable to guarantee that we can make changes to your order or delivery details, but we will always try! If you have made an error in your delivery address, please get in touch.
RETURNS AND EXCHANGES
We hope you love your products but if you need to speak to us for any reason we are always happy to help.
Due to the size of the business and the one off nature of our products, we are not able to process refunds. However if you are unhappy with your order you may return it within 7 days of receiving it, in exchange for another product or store credit only.
Buyers are responsible for all shipping costs and we'd suggest sending any returns recorded to ensure delivery. The item must be returned unworn and with all original tags.
Failure to return the item within 7 days will void your return.
We do not offer exchanges / store credit on our sale items. Sales items are final sale.
All promo and Sale items are considered final sale and are not eligible for exchange or store credit.
Please get in touch via email at “firstname.lastname@example.org” where we can authorise your return and provide you with an authorisation. Please include your name and order number as well as date when you received your item(s) in the email.
Please note earrings and intimates and vintage clothes ( we can not verify the use, therefore we can not accept returns on those) can not be returned.
Any discounts you applied will be deducted from the exchange it store credit.
WHO PAYS FOR THE POSTAGE?
Unfortunately we do not cover the return postage of items returned for an exchange or refund.
WHAT IF I'M RETURNING MY ORDER FROM AN INTERNATIONAL COUNTRY?
You must contact us and ensure that you have posted your item within 14 days of receipt. You must mark 'return' on the customs form when returning to the UK, otherwise we will be charged high import charges which we will not be held responsible for and this will have to be covered by the buyer.
Please note: We cannot exchange or refund customer damaged goods (statutory rights not affected). In the interests of hygiene, we are unable to accept pierced pieces of jewellery or jewellery.
Our products are guaranteed for 30 days from date of purchase, within the bounds of normal wear and tear. We cannot exchange or refund customer damaged goods (eg. worn in water, swimming pools, put through washing machines, dropped on hard floors, torn by children etc). Your statutory rights not affected.
We also sell vintage/ preloved items and these are not perfect condition. Please beware these could have slight imperfections.
YOUR RIGHT TO CANCEL
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch.
Our jewellery is fragile so please treat it with the love it deserves.
Here are a few tips to help you care for your jewellery:
Avoid hairspray and perfume when wearing your jewellery - put your jewellery on afterwards.
Do not wear your jewellery in a swimming pool, bath, shower or hot tub.
Refrain from wearing jewellery whilst doing housework, DIY or any other strenuous activity.
Store your jewellery in a safe place, out of direct sunlight and extreme temperatures, from scratches and away from dust.
Store your jewellery separately so that it does not scratch or tangle with other jewellery.
Please note only one promotional code can be used against purchases online at any one time.
Data will be used by us to help us process your order, notify you of important changes to our website and inform you about our products, services, promotions and special offers.
If you do not wish to receive such information you can unsubscribe at any time by sending an email.
We will not disclose your information to any third parties.
We offer worldwide delivery.
Domestic parcels are sent 1st class recorded delivery.
International parcels are sent via Air Mail and for most countries it’s recorded/ signed for delivery.
Please note Bohemian Sisters Collective does not accept responsibility for items lost in the post. We retain proof of postage for each order, a copy of which is available on request.
We aim to dispatch your order on the next 2-3 working days but in any event your order will be dispatched within 5 working days of receiving it, providing your order is in stock.
Please allow extra time for busy periods. If you would like to check on the progress of your order, please contact us.
If you order products from our shop for delivery outside the UK, it may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount, the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. Please contact your local customs office for further information before placing your order.
Standard postage and packaging charges are based on the value and weight of your order.
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Who we are:
Company name: Bohemian Sisters Collective
Contact e-mail: email@example.com